Emmaline legal

Privacy Policy

Last updated 2026-06-21

Emmaline is a product of Planting Moon LLC, located at 5830 E 2nd St, Ste 7000 #35119, Casper, Wyoming 82609.

This Privacy Policy explains how Emmaline collects, uses, stores, and shares information when you use the Emmaline mobile app, website, and related services.

Emmaline is a voice-first AI assistant. That means some of the information you share with us may include voice audio, transcripts, notes, uploaded documents, and support messages.

Information We Collect

We collect account details you provide directly, such as your email address, password, marketing preferences, and support messages.

When you use voice and reader features, we may collect call audio, call metadata, transcripts, summaries, notes, uploaded text or PDF content, and usage records tied to your account.

•Account information such as email address and authentication details

•Call audio, call timestamps, phone assignment metadata, transcripts, summaries, and note content

•Reader uploads and pasted text you ask Emmaline to read or process

•Support form submissions, deletion requests, and consent records

•Device and request metadata needed for security, fraud prevention, and service operations

How We Use Information

We use information to provide the service, authenticate users, power voice calls, generate transcripts and summaries, respond to support requests, manage subscriptions if offered, and improve reliability.

We do not currently use third-party advertising networks inside the app or website.

•Deliver voice, transcript, note, reader, and account features

•Process AI-generated responses, summaries, and speech features

•Send operational emails such as support replies or account notices

•Send optional newsletters and product updates only if you opt in

•Maintain security, prevent abuse, and investigate service issues

Permissions and Sensitive Features

The app requests microphone access so you can place in-app voice calls and record Listen Mode sessions. The app only accesses the microphone after your device-level permission prompt and your in-app action.

If you import documents or create support requests, the app only sends that content when you explicitly choose to upload or submit it.

•Microphone permission for voice calling and recorded speech features

•Document picker access only when you choose to import a file

•No background phone monitoring or third-party ad tracking

Third-Party Services

We use third-party infrastructure providers to operate Emmaline. These providers process data on our behalf to deliver specific parts of the service.

Your use of Emmaline may involve the services listed below depending on which features you use.

•Twilio for voice calling and phone infrastructure

•OpenAI for transcription, summarization, and AI response generation

•Google Cloud for some speech recognition and text-to-speech features

•Supabase for application data storage and account-related records

•Resend for support and waitlist or newsletter-related email delivery when configured

Retention

We keep information for as long as needed to operate the service, meet legal obligations, resolve disputes, and enforce agreements.

If you delete your account, we will remove or de-identify account-linked data from active systems, subject to backup, fraud-prevention, or legal retention needs.

•Account and consent records are retained for compliance and audit purposes

•Call, transcript, note, and reader content are retained until you delete them or your account is deleted, unless a shorter retention rule is introduced

•Support requests may be retained to resolve the issue and document outcomes

Your Choices and Rights

You can review the Privacy Policy and Terms of Use inside the app and on the website.

You can contact us to request account access, export help, correction help, or deletion support. We also provide an in-app account deletion path for authenticated users.

•Access and review your account information in the app

•Request support, deletion, or account-data help at [email protected]

•Unsubscribe from marketing emails at any time

•Request account-data access or export support through our support channel

Children's Privacy

Emmaline is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided personal information to Emmaline, contact [email protected] so we can investigate and remove the information if appropriate.

Contact Us

For privacy questions, deletion requests, export requests, or support, contact [email protected].